1. Introduction

At Newactive, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a returns policy to ensure your peace of mind. Please read our policy below:

2. Returns eligibility

You have 30 calendar days from the date of delivery to initiate a return.
The item must be in new, unused, and undamaged condition, with all original packaging and tags attached.
Personalized, custom-made, or final sale items are not eligible for return.

3. How to initiate a return

Please contact our customer service team at info@newactive.co.uk to initiate a return. Please provide your order number, reason for the return, and any relevant details. Our customer service team will guide you through the returns process.
Return shipping: The customer is responsible for the cost of return shipping, we recommend using a trackable shipping method and keeping the shipping receipt until your return is processed. We are not responsible for lost or damaged return shipments.

4. Refunds

Refunds will be issued to the original payment method within 7 business days of receiving the returned item. Original shipping charges are non-refundable. If your purchase included a promotional offer, the refund amount will be adjusted to reflect the discount applied.

5. Exchanges

We do not offer exchanges at this time. Please initiate a return and place a new order for the desired item.

6. Contact

If you have any further questions or concerns about our returns policy, please contact our customer service team at info@newactive.co.uk.