top of page

Warranty: React3

Limited Warranty

 

Thank you for choosing React3 by New Active as your training companion. We are committed to providing you with a high-quality product that enhances your training experience. This warranty page outlines our commitment to your satisfaction and the terms of our limited warranty coverage.

​

Warranty Coverage:

​

New Active Ltd ("New Active") warrants that the React3 product ("Product") will be free from defects in materials and workmanship under normal use and service for a period of 12 months  from the date of purchase.

​

What is Covered:

​

This limited warranty covers manufacturing defects in the following components of the React3:

  • Lithium battery

  • Printed circuit board (PCB)

  • LEDs

​

This warranty does not cover:

​

  • Damages caused by misuse, accident, or negligence.

  • Damages caused by unauthorized modifications or repairs.

  • Normal wear and tear.

  • Any non-manufacturing related issues.

 

Making a Warranty Claim:

​

In the event of a defect covered by this warranty, please follow these steps:

  1. Contact our Customer Support team at info@newactive.co.uk within the warranty period.

  2. Provide proof of purchase, product details, and a description of the defect.

  3. Our team will guide you through the warranty claim process, which may include troubleshooting steps or return instructions.

 

Our Responsibility:

​

If a valid warranty claim is submitted within the warranty period, New Active will, at its discretion:

  • Repair the defective Product.

  • Replace the defective Product with a new or refurbished Product.

  • Refund the original purchase price of the Product.

 

Limitation of Liability:

 

To the extent permitted by law, New Active's liability under this warranty is limited to the repair, replacement, or refund as described above. New Active is not liable for any incidental, indirect, or consequential damages.

 

How to Reach Us:

​

For any warranty-related inquiries or claims, please contact our Customer Support team at info@newactive.co.uk

 

Important Notice:

​

This warranty gives you specific legal rights. You may also have other rights which vary from jurisdiction to jurisdiction.

 

Effective Date:

​

This warranty is effective from the date of purchase.

bottom of page